Warranty
Effective date: September 30, 2026
Warranty provider: Greentech Agency Inc.
This Limited Product Warranty is provided by Greentech Agency Inc., operating under the Savi brand (“Savi,” “we,” or “us”). It applies to eligible products purchased directly from Savi or through an authorized Savi distributor, dealer, or reseller.
This document explains what is covered, how long coverage lasts, and how to obtain warranty service.
Important warranty limitations
To the extent permitted by applicable law, implied warranties of merchantability and fitness for a particular purpose applicable to covered hardware are limited in duration to the applicable written hardware-warranty period stated in this document. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
This warranty limits certain incidental and consequential damages as explained in Section 10.
Nothing in this warranty excludes or limits rights, remedies, or liabilities that cannot lawfully be excluded or limited.
1. Products and purchasers covered
This warranty applies to new Savi-branded hardware, including Savi micro, Savi One, Savi Two, Savi Three, Ten20 lighting products, and other Savi-branded hardware, accessories, and separately purchased replacement components.
Covered hardware includes lights, timers, controllers, power supplies, reservoirs, trays, frames, stands, and other hardware supplied as part of a covered Savi product. A component included by Savi is not excluded merely because it bears its component manufacturer’s name.
This warranty covers the original end-user purchaser, including an individual, school, business, or other organization. It also covers the initial recipient of a product purchased new as a gift or donation.
A change of teacher, employee, or department within the same purchasing organization does not end coverage.
Except where applicable law requires otherwise, this voluntary warranty does not extend to subsequent purchasers of used products. A gift, donation, or internal reassignment does not restart the warranty period.
Consumables, separately branded third-party products, and educational materials are addressed in Section 3.
2. Hardware coverage and warranty period
Savi warrants that covered hardware will be free from defects in materials and workmanship under normal, intended use for one (1) year from delivery to the original end-user purchaser.
For products purchased through an authorized distributor or reseller, the warranty begins when the end customer receives the product—not when the distributor or reseller purchases it for inventory.
Normal, intended use includes home, classroom, and other applications described for the particular product in Savi’s product documentation. Classroom or institutional use does not, by itself, exclude coverage.
Storage, delayed assembly, or delayed first use after delivery does not pause or extend the warranty period. Any extension or suspension required by applicable law remains available.
A receipt, invoice, delivery confirmation, or other reasonable purchase record may establish eligibility and the applicable dates. Product registration is not required.
Any longer warranty expressly provided by Savi for a particular product remains applicable according to its terms.
3. Consumables, third-party products, and educational materials
Consumables
Seeds, grow mats, growing media, nutrients, fertilizers, and similar items are consumables. They are not covered by the one-year hardware warranty against ordinary depletion, use, deterioration, or replacement needs.
However, Savi will replace or refund an affected Savi-branded consumable, or a consumable included by Savi in a Savi product package, where it was defective, damaged, contaminated, or materially inconsistent with its stated description when delivered.
Please report a suspected problem promptly after discovery and retain the packaging, lot number, and purchase information where available.
This coverage does not guarantee successful germination or crop production under every growing condition. It does not override any express germination, composition, shelf-life, or other product-specific promise made by Savi or any applicable rights concerning defective goods.
Deterioration caused by improper storage, misuse, contamination introduced after delivery, or use beyond an applicable expiry period is not covered, except to the extent the problem resulted from a defect present when supplied.
Separately branded third-party products
A separately branded third-party product sold through Savi may carry its manufacturer’s warranty. This document does not create an additional Savi warranty for that product unless Savi expressly identifies it as covered before purchase.
This exclusion does not apply to hardware components included by Savi in a covered Savi product, or to consumables included by Savi in a Savi product package as described above.
Nothing in this section limits any responsibility Savi has under applicable law as the seller.
Educational materials and services
Courses, lesson plans, downloadable materials, training, and support services are not hardware and are not covered by the one-year hardware warranty. Any separate commitments and applicable legal rights concerning those items remain unaffected.
4. What is not covered
The following exclusions apply only to the extent the excluded circumstance caused the claimed problem. An unrelated defect remains eligible for coverage.
Ordinary wear and maintenance. Normal wear, consumable depletion, routine cleaning, mineral buildup, and staining or cosmetic changes arising from ordinary use. A manufacturing defect is not excluded merely because it affects appearance.
Accidental damage or misuse. Damage caused by dropping, impact, improper handling, incorrect assembly, unsuitable storage, inadequate maintenance, or use contrary to applicable product instructions and warnings.
External electrical or environmental causes. Damage caused by an unsuitable electrical supply, external power surges, flooding, or exposure beyond the operating conditions specified for the product.
Damaging modifications, repairs, or materials. Damage caused by alterations, improperly performed repairs, incompatible accessories, unsuitable chemicals, or incorrectly used growing materials.
Biological and growing conditions. Problems caused by pests, algae, mold, disease, contamination, or growing conditions rather than a defect in a Savi-supplied product.
Use outside the product’s stated application. Damage caused by operating a product outside its documented intended use or operating conditions. A home, classroom, business, or institutional setting is not itself a reason to reject a claim.
Water exposure
Normal contact with water or properly prepared nutrient solution in components designed for that purpose is not misuse.
A defective reservoir, seal, or other covered component will be assessed under this warranty. Water exposure resulting from a covered defect is not automatically excluded as “water damage.”
Damage caused by overfilling, spills, immersion of electrical components, or cleaning contrary to instructions may be excluded where that conduct caused the damage.
Third-party supplies and repairs
This warranty does not cover damage or failure that Savi can demonstrate was caused by supplies, accessories, or replacement parts not supplied by Savi, or by improperly performed repairs not arranged by Savi.
The use of third-party products or services does not, by itself, affect coverage for unrelated defects.
5. What Savi will do
For a covered hardware defect, Savi will, at its option, repair the affected product or component or provide a replacement.
Savi may replace an individual component rather than an entire system where doing so restores the product’s intended function and safety.
Covered repair parts and repair labor arranged by Savi will be provided without charge.
Replacement hardware may be new or refurbished, provided it is equivalent in relevant function and performance. An equivalent model may be supplied when the original model is unavailable.
If effective repair or replacement cannot reasonably be provided within a reasonable time, Savi will refund the purchase price actually paid by the end customer for the affected product, together with any additional amounts required by applicable law. Store credit will not be substituted for a refund without the purchaser’s agreement.
For a defective consumable covered under Section 3, Savi will provide a replacement or refund for the affected item.
Coverage after service
Repaired or replaced hardware is covered for the remainder of its original warranty period or ninety (90) days after delivery of the repaired or replacement hardware, whichever is longer.
Warranty service does not restart the original warranty period for unaffected products or components.
A replacement component purchased separately, rather than supplied without charge under a warranty claim, receives the one-year hardware coverage described in Section 2.
Any greater coverage or extension required by applicable law remains available.
6. How to request warranty service
Step 1: Contact Savi or your authorized seller
Contact support@greentech-agency.com or the authorized seller from which you purchased the product.
You may request assistance directly from Savi without first obtaining the seller’s approval.
Report hardware defects during the applicable warranty period or within any longer period provided by applicable law. Report suspected defects in consumables promptly after discovery.
Provide the product name, seller, purchase or delivery date, a description of the issue, and reasonable proof of purchase. Include a serial number or lot number where available.
Step 2: Assist with assessment
Savi may request photographs, a video, safe troubleshooting, or an inspection where reasonably necessary to understand the issue.
Customers will not be required to perform unsafe tests or dismantle electrical components.
Savi will explain any decision to decline warranty coverage.
Step 3: Follow the service instructions
Do not return a product before receiving instructions from Savi or its designated warranty-service provider.
Original packaging is not required, but returned products must be suitably protected.
A claim reported within the applicable period does not lose coverage merely because assessment, shipping, or service continues after that period ends.
A claim reported to the original authorized seller within the applicable period will be treated as timely where reasonable evidence of that report is available, even if the seller forwards it to Savi after the period ends.
Stop using any product that appears unsafe and report the concern immediately, whether or not the warranty period has expired.
7. Shipping and other service costs
For a covered claim, Savi will pay reasonable standard shipping costs for any return it requires and for delivery of repaired or replacement hardware.
Savi will arrange shipping or agree to reimbursement in advance. Contact Savi before independently arranging a return.
Included shipping applies within the country to which the authorized seller originally delivered the product to the end customer. Unless applicable law requires otherwise, additional shipping, customs, or similar costs resulting from the purchaser subsequently relocating the product to another country are the purchaser’s responsibility.
Expedited shipping requested by the purchaser is not included unless Savi agrees otherwise.
On-site visits, routine maintenance, removal from custom installations, and third-party installation or repair charges are not included unless Savi approves them in advance or applicable law requires their payment.
Any proposed non-warranty shipping, inspection, or repair charge will be explained and must be accepted by the purchaser before it is incurred. Rejection of a warranty claim does not automatically authorize paid repairs.
8. Growing results, food safety, and educational use
This warranty concerns product defects. Except for any separate express promise made by Savi, it does not guarantee a particular germination rate, growth rate, harvest date, yield, nutritional result, educational outcome, or commercial return.
An unsuccessful crop does not, by itself, establish a product defect. Conversely, a product defect is not excluded merely because it also affected a crop.
Users are responsible for appropriate growing practices, sanitation, handling, storage, and compliance with applicable instructions.
This warranty does not promise that every crop grown using a Savi product will be free from contamination or suitable for consumption. It does not provide coverage for contamination introduced through unsuitable growing materials, environmental conditions, handling, storage, or user practices rather than a defect in a Savi-supplied product.
For educational activities, the responsible school, educator, program operator, parent, or other supervising adult must determine age-appropriate activities and provide appropriate supervision. Responsible adults must manage access to and safe handling of electrical equipment, nutrients, cleaning products, and tools.
These provisions do not exclude legal responsibility for defects in Savi-supplied hardware, seeds, nutrients, growing materials, or instructions. They do not waive rights relating to product safety, personal injury, or other liabilities that cannot lawfully be excluded.
Detailed use and safety requirements appear in the applicable product instructions. This warranty is separate from Savi’s Terms of Purchase and Use.
9. Purchases through authorized distributors and resellers
Greentech remains the warranty provider
Greentech Agency Inc. provides this warranty for eligible products purchased through authorized Savi distributors, dealers, and resellers. Purchasing through an authorized seller does not reduce the coverage provided under this warranty.
Distributor assistance and direct support
An authorized seller may assist with purchase records, troubleshooting, claim submission, and approved warranty service. Purchasers may also contact Savi directly using the procedure in Section 6.
A seller’s change-of-mind return period does not shorten this warranty.
Service and refunds
Savi may provide warranty service directly or arrange for an authorized seller or service provider to assist. Covered remedies and service costs remain subject to Sections 5 and 7.
Where a refund is due under this warranty, Savi may arrange for the original seller to process it or provide it directly. Savi will coordinate the process so the purchaser receives the refund required by this warranty.
A purchaser is not entitled to duplicate reimbursement for the same loss.
Continued access to coverage
An otherwise eligible claim will not be denied solely because the original seller has closed, stopped selling Savi products, or is unable to assist.
Warranty service will not be made conditional on the purchaser resolving payment, credit, or reimbursement arrangements between Savi and the seller.
Separate seller commitments
Unless expressly authorized by Savi in writing, an independent seller may not change this warranty or make additional warranty commitments on Savi’s behalf.
Any additional warranty or service commitment independently offered by a seller is that seller’s responsibility. Nothing in this section limits the purchaser’s rights against the seller or Savi under applicable law.
10. Limitations of remedies and damages
To the extent permitted by applicable law, Savi’s obligations for breach of this voluntary written warranty are the repair, replacement, and refund remedies described in this document.
To the extent permitted by applicable law, Savi will not be liable for incidental or consequential damages arising from breach of this written warranty. This includes losses of plants, crops, produce, revenue, profits, or use where those losses constitute incidental or consequential damages.
Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
These limitations do not apply to liability for death or personal injury caused by Savi’s negligence or a defective Savi-supplied product, fraud or willful misconduct, or any liability that applicable law does not permit Savi to exclude or limit.
Nothing in this section removes any additional remedy that applicable law requires where a limited remedy fails to provide the protection required by law.
11. Your legal rights
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Other applicable jurisdictions may provide additional statutory guarantees, warranties, or remedies. Nothing in this document excludes, restricts, or modifies those rights where doing so is prohibited.
The implied-warranty duration limitation stated at the beginning of this document applies only to covered hardware and only where legally permitted. It does not impose a separate deadline for bringing a legal claim.
12. Applicable version and relationship to other terms
The warranty provided for the product at the time of its original end-user purchase applies to that purchase. Later revisions will not reduce existing coverage.
Savi’s separate Terms of Purchase and Use do not reduce the express coverage promised in this warranty or any mandatory legal rights.
This warranty does not cancel any additional express warranty or product-specific commitment made by Savi that remains enforceable under applicable law.
Returns unrelated to a defect remain subject to the applicable seller’s return policy and applicable law.
13. Contact
Savi Support
Greentech Agency Inc.
Email: support@greentech-agency.com
Warranty-service mailing address or no-charge telephone number: [INSERT BEFORE PUBLICATION]